Returns Policy

Thank you for bringing a piece of What Liv Seas into your home. Because our artwork is made to order, we keep returns simple and fair.

Damaged or defective orders

Please contact us within 7 days of delivery at oliviamcwhinney@gmail.com with your order number and clear photos of the packaging and the issue. We’ll work with you on a replacement or refund for items that arrive damaged or have a production defect.

Unopened prints

If you change your mind, you may request a return for an unopened, unused print within 14 days of delivery. Please contact us before sending it back. Return shipping is the buyer’s responsibility, and the item must be safely packaged and in its original condition. Once received and checked, we’ll refund the item price (original shipping is non-refundable).

Framed and custom pieces

Framed pieces and other made-to-order or custom items can’t usually be returned for buyers remorse, especially once opened or framed. If your framed piece arrives damaged or has a defect, please contact us within 7 days with photos so we can arrange a replacement or refund.

A note from Liv

Every order is prepared with care, and we’re always happy to help. If something doesn’t feel right, please reach out and we’ll do our best to find a fair solution.